AvailabiltyFull Time
CategoryAdministration
Salary NegotiableYes
Job LevelEntry Level
Job LocationLagankhel
No. Of Vacancy1
Education LevelBachelor
Experience RequiredMore Then 1
Skills :-
- Problem-Solving
- Communication
- Teamwork
- Time Management
- Adaptability
- Attention to Detail
- Customer Service Mindset
Requirements :-
- Diploma or Bachelor’s degree in IT, Computer Science, or related field.
- Basic understanding of computer hardware, software, and networking.
- Willingness to work in shifts and follow IT support processes.
- Entry-level certifications like CompTIA A+ or ITIL Foundation are a plus.
- Good communication and problem-solving skills.
Job Responsibility :-
- Provide front-line customer support via phone, email, or chat for internet service issues.
- Diagnose and resolve connectivity problems, including router setup and network configuration.
- Communicate technical information clearly, guiding customers with step-by-step solutions.
- Monitor network performance and escalate complex issues to senior support teams.
Who are looking for :-
We are seeking an entry-level L1 IT Support Specialist with basic IT knowledge and strong communication skills, willing to work in shifts. Experience troubleshooting internet issues and certifications like CompTIA A+ or ITIL are a plus.
Sky Broadband
Broadband, is by meaning, bandwidth data transmission to deliver users the fastest and meaningful Internet experience. As it says ‘Sky is the limit’, a lot of opportunities lies in the Internet to make it accessible to all and to narrow down the digital divide in the country. Not just the connectivity, we also contribute on all the component of the Broadband Ecosystem.
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