Operations and Reservation Officer

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field

• Minimum of 3 years’ experience in travel operations, reservations, or a similar role

• Proficiency in GDS systems (Amadeus, Galileo, Sabre) is an advantage

• Strong knowledge of visa processing, travel insurance, and tour packages

• Excellent communication and customer service skills

• Ability to multitask, work under pressure, and meet deadlines in a fast-paced environment

• Proficiency in MS Office and travel booking software

• Handle flight, hotel, visa, car rental, and tour package reservations for clients

• Process booking changes, cancellations, and refunds in accordance with airline and hotel policies

• Provide accurate pricing, itineraries, and travel options to clients

• Liaise with airlines, hotels, and local travel partners to ensure smooth operations

• Ensure timely issuance of travel documents, including tickets, vouchers, and confirmations

• Communicate with clients regarding itineraries, special requests, and travel updates

• Monitor travel disruptions such as flight delays or cancellations and offer alternative solutions

• Respond to client inquiries and provide travel advice tailored to customer needs

• Resolve booking issues and handle customer complaints professionally

• Maintain and update reservation records in the company’s booking system

• Prepare daily and weekly reports on bookings, cancellations, and revenue

We are looking for a detail-oriented and customer-focused Operations & Reservation Officer with experience in travel bookings and operations. The ideal candidate can handle multiple tasks, communicate effectively with clients and vendors, and work efficiently in a fast-paced environment while ensuring smooth travel arrangements.