Senior Customer Service Officer

• Bachelor’s degree in Management, Business Administration, Marketing, or related field
• Minimum 2+ years of experience in customer service or client handling
• Strong communication and interpersonal skills
• Excellent problem-solving and conflict resolution abilities
• Ability to manage customer complaints professionally
• Leadership and team management skills
• Proficiency in MS Office and customer support systems
• Ability to work under pressure and multitask effectively

• Handle customer inquiries, complaints, and support requests professionally
• Ensure high levels of customer satisfaction through excellent service
• Supervise and support customer service team members
• Resolve escalated customer issues efficiently and professionally
• Maintain strong relationships with clients and customers
• Monitor customer service performance and prepare reports
• Coordinate with internal departments to resolve customer concerns
• Maintain proper records of customer interactions and feedback
• Train and guide junior customer service staff
• Ensure timely response to calls, emails, and customer requests
• Improve customer service processes and operational efficiency
• Follow company policies and service standards

Required Skills

• Customer Relationship Management
• Communication Skills
• Complaint Handling
• Team Supervision
• Problem Solving
• Client Coordination
• Reporting & Documentation
• Time Management
• Customer Support Operations
• Professional Etiquette

Preferred Qualities

• Positive and professional attitude
• Strong leadership capability
• Customer-focused mindset
• Ability to remain calm under pressure
• Excellent organizational skills
• Fast learner and adaptable

• Competitive Salary Package
• Career Growth Opportunities
• Professional Working Environment
• Performance-Based Incentives
• Training & Development Opportunities