Customer Support Representative

Info Developers

AvailabiltyFull Time

CategoryPublic Relation/Customer Relation

Salary NegotiableYes

Job LevelMid Level

Job LocationSanepa Kathmandu

No. Of Vacancy1

Education LevelBachelor

Experience RequiredMore Then 01 Years

Bachelor’s Degree Completed.
Preferably have experience in using accounting software. Preferably have experience working in Microfinance or Cooperative before.
Excellent communication and interpersonal skill.
Should have pleasing personality with proper phone etiquette. Should compulsorily possess own vehicle with valid license. Willing to work during off hours. Willing to Work from Home.
Willing to work outside valley as per requirement. Serenity in challenging situations.

Handle Customer complaints and queries via incoming calls.
Diagnose, resolve and document issues as needed.Analyze and evaluate support issues and patterns for escalation.Initiate required action for response to customer service requests and communicate the changes to appropriate personnel/branch/ departments.
Customer follow up and make scheduled callbacks to customers when necessary.
Perform field visit to resolve the technical issues at the customer end when necessary.
Perform other tasks assigned by Supervisor as and when required.