Customer Support Executive

ZEGAL

AvailabiltyFull Time

CategorySales Jobs

Salary NegotiableYes

Job LevelEntry Level

Job LocationJawalakhel

No. Of Vacancy1

Education LevelBachelor

Experience RequiredMore Then 1

Skills :-

Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Patience and empathy when dealing with customers
Ability to handle multiple queries efficiently
Good knowledge of the company’s products/services
Basic technical skills to troubleshoot common issues

Requirements :-

1+ year of experience in customer service or support; freshers with relevant education may apply
Ability to assess, troubleshoot, and escalate customer issues effectively
Familiarity with help desk and ticketing systems
Proficient in English (written and spoken)
Educational background in BIM, BCA, BIT, or equivalent professional apprenticeship

Job Responsibility :-

Respond promptly to customer queries via email, chat, and other channels.
Assist customers in using Zegal products and services effectively.
Identify, document, and escalate complex issues to Level 2 support when needed.
Continuously seek improvements in customer service processes to enhance the experience.
Assist in creating, automating, and testing legal documents using in-house tools.
Review and update technical documentation, user guides, and knowledge base articles.
Retrieve data as requested and maintain accuracy of all documentation.

Who are looking for :-

We’re hiring an enthusiastic L1 Support Executive to provide first-level support across email, phone, chat, and social media. You’ll assist customers, resolve issues promptly, and escalate complex cases when needed.