System Engineer – L1 & L2

• Provide L1/L2 technical support for servers, systems, cloud platforms, storage, and IT infrastructure.
• Perform system administration, configuration, provisioning, and deployment of servers and infrastructure components.
• Monitor system and infrastructure performance and proactively identify potential issues.
• Troubleshoot server, operating system, storage, connectivity, and infrastructure-related problems.
• Manage and troubleshoot storage systems, including capacity, availability, and performance issues.
• Support cloud infrastructure across platforms such as AWS, Azure, or Google Cloud.
• Perform server provisioning, configuration, patching, upgrades, and routine maintenance.
• Investigate incidents, identify root causes, and resolve technical issues within defined SLAs.
• Support backup, recovery, system availability, and basic disaster recovery activities.
• Maintain system documentation, configuration records, and troubleshooting procedures.
• Collaborate with Network, Security, SOC, and other infrastructure teams to resolve complex issues.
• Escalate critical or unresolved issues to senior engineering teams when required.
• Follow infrastructure security, operational, and IT service management best practices.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant experience in System Engineering, System Administration, Server Administration, Cloud Infrastructure, or IT Infrastructure Support.
• Strong understanding of Windows and/or Linux server administration.
• Hands-on experience with server provisioning, configuration, and troubleshooting.
• Working knowledge of cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with storage management, monitoring, and troubleshooting.
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and basic routing.
• Ability to diagnose and resolve system, server, storage, and infrastructure issues.
• Familiarity with monitoring, backup, patch management, and infrastructure management tools.
• Strong analytical and problem-solving skills.
• Good communication and teamwork skills with the ability to work in an L1/L2 support environment.

We are looking for a hands-on infrastructure professional who can effectively support, troubleshoot, and maintain enterprise systems. Candidates with backgrounds in Network Engineering, Server Engineering, SOC/SOAR/Security Operations, or System Engineering L1/L2 may be considered, with priority given to strong infrastructure and troubleshooting experience.

The ideal candidate should be comfortable working with servers, cloud platforms, provisioning, storage, and day-to-day infrastructure support. Candidates primarily focused on DBA/database administration are not a priority for this role.