Relationship Officer

• Build and maintain strong, long-term relationships with assigned restaurant partners.
• Act as the primary point of contact for partner queries, concerns, and day-to-day support.
• Regularly communicate with restaurant partners to understand their needs and improve partner satisfaction.
• Coordinate with internal teams to resolve partner issues promptly and effectively.
• Monitor restaurant performance and identify opportunities to improve sales, visibility, and growth.
• Support partners with promotional campaigns, offers, and platform-related requirements.
• Ensure restaurant information, menus, pricing, and operational details are accurate and up to date.
• Proactively engage with partners to improve retention and strengthen relationships.
• Identify and onboard potential restaurant partners through online and offline prospecting.
• Research market trends, competitor activities, and potential business opportunities.
• Support strategic initiatives, commercial projects, and partner growth programs.
• Communicate promotions, policies, operational updates, and platform changes to partners.
• Collaborate with Operations, Marketing, Finance, and Customer Support teams to improve partner experience.
• Prepare basic reports and maintain accurate records of partner interactions and account activities.
• Take ownership of additional projects and responsibilities as assigned.

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.
• Minimum 2+ years of experience in account management, relationship management, sales, business development, or a related field.
• Strong communication, negotiation, and interpersonal skills.
• Customer-focused mindset with strong problem-solving abilities.
• Good analytical and business development skills.
• Proficiency in Microsoft Excel and Google Workspace.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Strong follow-up and relationship-building abilities.
• Self-motivated, proactive, and comfortable working in a fast-paced environment.
• Willingness to learn and take ownership of responsibilities.

We are looking for a relationship-focused and proactive professional who can manage restaurant partners, understand their business needs, and identify opportunities to support their growth. The ideal candidate should be confident in communication and negotiation, comfortable managing multiple accounts, and capable of working collaboratively with different teams.