Recovery Officer / Collection Officer

1. Outstanding Payment Recovery

• Follow up on overdue payments from B2B clients through calls, emails, written notices, and client visits.

• Negotiate payment plans and settlement arrangements with clients.

• Maintain daily and weekly recovery trackers.

• Monitor payment commitments and ensure timely follow-ups.

• Achieve assigned monthly recovery targets.

2. Client Communication & Relationship Management

• Communicate with clients regarding outstanding invoices, payment delays, and account discrepancies.

• Maintain professional relationships while ensuring timely payment collection.

• Coordinate with the Accounts team to resolve billing and reconciliation issues.

3. Documentation & Compliance

• Prepare and issue payment reminders, demand letters, and recovery-related correspondence.

• Maintain accurate records of recovery activities, client commitments, and settlements.

• Ensure compliance with company policies and applicable legal requirements.

• Coordinate with management and legal teams for escalated recovery cases.

4. Internal Coordination

• Work closely with Sales, Accounts, and Operations teams to verify invoices, deliveries, and client account details.

• Escalate high-risk and overdue accounts to management.

• Ensure recovered payments are properly communicated and reconciled with the Accounts team.

5. Reporting & Analysis

• Prepare accounts receivable aging reports and weekly recovery performance reports.

• Monitor payment trends and identify high-risk accounts.

• Recommend strategies to improve collection efficiency and reduce outstanding payments.

• Minimum 2 years of experience in debt recovery, credit control, collections, or accounts receivable.

• Experience in B2B, manufacturing, textile, or trading industries will be preferred.

• Proven ability to achieve payment collection and recovery targets.

• Prior experience with Odoo ERP is preferred.

• Sound understanding of invoicing, credit terms, and collection procedures.

• Proficiency in MS Excel, Word, and Outlook.

• Must own a vehicle and possess a valid driving license.

• Ability to manage multiple accounts and work under pressure.

We are looking for a highly motivated and result-oriented professional with strong negotiation, persuasion, and client-handling skills. The ideal candidate should be confident in following up on overdue payments, resolving payment disputes, and maintaining professional client relationships. Someone with strong analytical and organizational abilities, high integrity, and a target-driven mindset who can effectively manage multiple accounts and ensure timely payment recovery.