Account Manager

• Manage customer relationships across the assigned QniPay client portfolio.

• Drive customer retention, satisfaction, and contract renewals.

• Identify and pursue opportunities for account growth, upselling, and cross-selling.

• Build trusted relationships with finance, payroll, and business stakeholders.

• Proactively identify customer concerns and resolve issues before they escalate.

• Lead commercial discussions related to renewals, pricing, and account expansion.

• Understand customer business requirements and coordinate internally to deliver effective solutions.

• Monitor account health, renewal timelines, customer satisfaction, and growth opportunities.

• Maintain accurate customer records and account information in CRM systems.

• Collaborate with Sales, Customer Success, Product, Support, and Technical teams.

• Ensure customers continue to receive value from QniPay and maintain a positive customer experience.

• Represent QniPay professionally in all customer interactions.

• Bachelor’s degree in Business Administration, Management, Marketing, or a related field.

• 3+ years of experience in Account Management, Customer Success, or a similar client-facing role.

• B2B SaaS experience is preferred.

• Proven experience managing customer renewals, retention, and account growth.

• Strong relationship-building, communication, negotiation, and problem-solving skills.

• Ability to manage commercial discussions involving pricing, renewals, upselling, and cross-selling.

• Strong organizational skills and the ability to manage multiple accounts and priorities.

• Ability to identify customer risks, resolve concerns, and recognize growth opportunities proactively.

• Experience with UK payroll processes, including PAYE, RTI, and P11D, is an advantage.

• Familiarity with Microsoft Dynamics 365 Business Central and Microsoft AppSource products is preferred.

We are looking for a customer-focused and commercially minded Account Manager who can build strong client relationships, improve customer retention, and drive account growth. The ideal candidate will have experience managing B2B customer accounts, handling renewals, identifying expansion opportunities, and coordinating with internal teams to deliver effective solutions. Experience in SaaS, UK payroll, or the Microsoft ecosystem will be an added advantage.