Online Order Coordinator (Female Candidate Preferred)

 Female candidate preferred (for better customer connection in our target demographic). 

 Proven experience in customer service or a related role is an advantage.

 Excellent verbal communication skills in Nepali. Proficiency in English is a plus.

 Comfortable making phone calls and interacting with customers over the phone.

 Strong attention to detail and accuracy.

 Basic computer skills and familiarity with online ordering systems.

 Ability to work independently and manage time effectively.

 Positive attitude and a customer-centric approach.  Prior experience in e-commerce or a related industry is beneficial

 Monitor and process incoming online orders promptly.

 Contact customers via phone to confirm order details and address any queries.

 Communicate payment procedures to customers.

 Follow up with customers to ensure timely payment.

 Record and track payment confirmations accurately.

 Forward confirmed and paid orders to the order fulfillment department with all necessary details.

 Maintain organized records of all orders, confirmations, and payment statuses.

 Provide excellent customer service throughout the order confirmation and payment process.

 Assist with other administrative tasks as needed.

We are seeking a proactive and customer-oriented female candidate to join our team as an Online Order Coordinator