Customer service specialist

✅ Education: Bachelor's degree in Business Administration, Communications, or a related field.

✅ Experience: Minimum 2 years of experience in customer service, preferably in a travel, hospitality, or service-related industry.

✅ Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in MS Office and CRM software.
• Customer-centric mindset with a passion for delivering exceptional service.
• Ability to handle multiple tasks and work under pressure.
• Strong attention to detail and accuracy in handling customer inquiries.
• Sales and upselling skills are a plus.

🔹 Respond promptly to customer inquiries via phone, email, and chat.

🔹 Provide accurate information about company products, services, and policies.

🔹 Assist customers with booking, cancellations, and modifications.

🔹 Resolve customer complaints in a professional and timely manner.

🔹 Maintain customer records and document interactions in the CRM system.

🔹 Identify customer needs and suggest additional products/services when relevant.

🔹 Work closely with other departments to ensure a seamless customer experience.

🔹 Stay updated on industry trends, company policies, and best practices in customer service.