Corporate Relationship Officer

• Build and maintain strong relationships with banks, BFIs, cooperatives, fintech companies, payment service providers, and enterprise clients.
• Serve as the primary point of contact for assigned clients and ensure timely resolution of inquiries and service requests.
• Conduct regular client meetings and visits to strengthen partnerships and understand business needs.
• Coordinate with Product, Project Management, Technical, and Support teams to ensure seamless service delivery.
• Identify opportunities for cross-selling, upselling, and expanding existing business relationships.
• Support business development initiatives by generating leads and developing strategic partnerships.
• Collect client feedback and market insights to improve products, services, and business strategies.
• Monitor client satisfaction and proactively address concerns to improve customer retention.
• Prepare business proposals, presentations, reports, meeting minutes, and official correspondence.
• Maintain accurate records of client interactions, follow-ups, escalations, and commitments in CRM systems.
• Coordinate contract renewals, service agreements, Annual Maintenance Contracts (AMC), and partnership documentation.
• Represent the company at client meetings, networking events, conferences, exhibitions, and industry programs.
• Assist management in implementing relationship management and client engagement strategies.
• Prepare regular client status reports and management updates.
• Maintain professionalism and uphold the company's brand image in all client interactions.

• Bachelor's Degree in Business Administration, Marketing, Management, Information Technology, or a related field.
• 2–4 years of experience in relationship management, corporate relations, account management, customer success, or business development.
• Experience working with banks, BFIs, fintech companies, payment service providers, or enterprise clients is preferred.
• Understanding of the banking and financial services industry is an advantage.

We are seeking a dynamic and relationship-focused Corporate Relationship Officer to build, manage, and strengthen partnerships with banks, financial institutions, cooperatives, fintech companies, and enterprise clients.