Sr. Customer Care Officer

. Experience in copywriting and editing.

• Solid understanding of project management principles,

• Working knowledge of MS Office,

• Excellent communication (oral and written) and presentation skills,

• Outstanding organizational and planning abilities,

• Proficient command of English,

• Comprising knowledge of CRM tools would be value addition.

• Our customers come from all walks of life. Have the ability to converse effortlessly with them be it in Nepali or English.

• Acts as a Subject Matter Expert (SME, assists other team members handling consumer issues, as needed.)

• One who has a clear understanding and working knowledge of call center

• Resolves service problems using independent judgment; selects and explains the best solution to solve the problem; expedites correction or adjustment; following up to ensure resolution.

• Independently interact with our clients and various internal/external business partners to provide timely and complete resolution to inquiries/requests within established time frames

• Will talk directly with customers, and other agents via telephone; must have the ability to build rapport and diffuse difficult conversations through soft skills and active listening.

• Collects consumer information and analyzes customer needs via telephone.

• Gathers information, researches/resolves inquiries based on policy,

• Assists with complaints, errors, enrollment questions, billing, and cancellations.  

*Bachelor’s completed in Hospitality.

*Minimum 3 years of experience in customer handling and problem-solving.