Customer Service Representative (CSR)

• Bachelor’s degree or equivalent qualification preferred.

• 1–2 years of experience in customer service, sales, or a related field preferred.

• Excellent verbal and written communication skills.

• Strong interpersonal and problem-solving abilities.

• Good knowledge of MS Office and basic computer applications.

• Ability to handle multiple customers and tasks efficiently.

• Positive attitude, patience, and a customer-first mindset.

• Ability to work effectively both independently and as part of a team.

• Handle customer inquiries through phone, email, chat, and social media.

• Respond to customer questions and resolve complaints promptly.

• Provide accurate information about products, services, pricing, and processes.

• Follow up with customers to ensure their issues are properly resolved.

• Maintain accurate records of customer interactions and feedback.

• Coordinate with internal teams to resolve customer concerns.

• Identify customer needs and recommend suitable solutions.

• Maintain a professional and positive customer experience.

• Meet assigned customer service and response-time targets.

We’re looking for a confident, friendly, and customer-focused individual who communicates clearly, handles customers with patience, and takes ownership of resolving their concerns. If you’re a good listener, quick problem-solver, and positive team player, we’d love to hear from you.