Customer Service Officer

• Bachelor’s degree or equivalent qualification preferred.

• 1–2 years of experience in customer service, sales, or a related field preferred.

• Excellent verbal and written communication skills.

• Strong interpersonal and problem-solving abilities.

• Good knowledge of MS Office and basic computer applications.

• Ability to handle multiple customers and tasks efficiently.

• Positive attitude, patience, and a customer-first mindset.

• Ability to work effectively both independently and as part of a team.

• Handle customer inquiries through phone, email, chat, and social media.

• Respond to customer questions and resolve complaints promptly.

• Provide accurate information about products, services, pricing, and processes.

• Follow up with customers to ensure their issues are properly resolved.

• Maintain accurate records of customer interactions and feedback.

• Coordinate with internal teams to resolve customer concerns.

• Identify customer needs and recommend suitable solutions.

• Maintain a professional and positive customer experience.

• Meet assigned customer service and response-time targets.

We are looking for a Customer Service Representative (CSR) to join our team and provide excellent support to customers. The ideal candidate should have strong communication skills, a customer-focused attitude, and the ability to handle queries professionally and efficiently.