Workshop Supervisor / Service Advisor

• Supervise daily workshop operations and ensure the timely completion of service and repair work.

• Manage and coordinate mechanics and other workshop staff to maintain productivity and service quality.

• Diagnose technical issues, troubleshoot problems, and ensure appropriate repair solutions.

• Communicate with customers to understand their concerns, explain technical issues, and recommend suitable services.

• Monitor repair progress and ensure customer satisfaction through quality service and timely delivery.

• Maintain workshop records, service reports, and other administrative documentation.

• Ensure proper use of the company's standard software system and verify that required reports are generated and filed.

• Coordinate service schedules, allocate tasks, and monitor team performance.

• Identify operational issues and recommend improvements to workshop efficiency.

• Maintain effective communication between customers, mechanics, and management.

• Bachelor's degree in a relevant field; candidates with an automobile engineering degree or diploma will be preferred.

• Strong technical knowledge of automobiles, including diagnostic and troubleshooting skills.

• Excellent organizational, problem-solving, and decision-making abilities.

• Ability to supervise mechanics, manage workshop operations, and handle administrative responsibilities.

• Strong customer service and interpersonal skills.

• Proficiency in written and spoken Nepali and English, including report writing and professional correspondence.

• Basic computer literacy and ability to operate standard company software systems.

• Proactive, energetic, self-motivated, and capable of multitasking under pressure.

• Ability to work independently and collaboratively in a team environment.

• Strong customer relationship management skills and a willingness to learn.

• Must possess personal transportation.

We are looking for a proactive and technically skilled Workshop Supervisor / Service Advisor with strong automotive knowledge, leadership abilities, and excellent customer service skills. The ideal candidate should be capable of supervising mechanics, diagnosing vehicle issues, managing workshop operations, and ensuring customer satisfaction. Graduates with an automobile engineering background or diploma are preferred. Candidates must be proficient in Nepali and English, comfortable with computer systems, and possess their own transportation.