Technical Customer Success Manager

• Bachelor's degree in Computer Science, Business, Healthcare Administration, or related field
• Experience working with Medicaid data sets (T-MSIS) and healthcare data (claims, eligibility, clinical, labs, etc.)
• Proficiency in SQL and healthcare data analysis
• Familiarity with Snowflake, Databricks, or similar platforms
• Strong communication and interpersonal skills to interface with both technical and non-technical stakeholders
• Experience using Jira, Agile methodologies, and project coordination tools
• Ability to multi-task, manage shifting priorities, and lead client-facing initiatives
• Willingness to work occasional off-hours/weekends and travel up to 10%

• Perform data analysis and issue resolution on complex healthcare datasets (T-MSIS, claims, eligibility, clinical, provider data).

• Manage and nurture client relationships, acting as a trusted advisor and point of contact.

• Understand and document customer business and technical needs, translating them into functional requirements.

• Coordinate client deliverables:

  • Enhancement/change requests

  • Defect triage and resolution

  • UAT management and QA coordination

• Manage customer support tickets, analyze SLA reports, and deliver root cause analyses (RCAs).

• Collaborate with internal teams (engineering, product, data operations) to implement and support client solutions.

• Promote product value and identify opportunities to upsell or expand services.

• Conduct training sessions and support client onboarding.

• Drive process improvements based on analysis of trends, feedback, and performance data.

We're looking for a tech-savvy, client-focused professional with experience in healthcare data (T-MSIS, claims, clinical) and strong SQL skills. You should be skilled at managing client relationships, solving data issues, and driving value through collaboration and communication.