Recovery Officer

• 2–4 years of experience in debt recovery, credit control, collections, or related roles.

• Experience in manufacturing, textile, or B2B trade will be preferred.

• Must own a vehicle and hold a valid driving license.

• Prior experience working with ERP systems; Odoo experience will be highly preferred.

• Proven ability to meet or exceed recovery targets.

• Strong negotiation, persuasion, and communication skills.

• Proficiency in MS Excel, Word, and Outlook.

• Experience with accounting or CRM software is an advantage.

• Good understanding of invoicing, credit terms, account reconciliation, and collection processes.

• Strong organizational skills and attention to detail.

• High level of integrity, confidentiality, and professionalism.

• Ability to manage multiple accounts, work under pressure, and meet monthly recovery targets.

1. *Outstanding Payment Recovery*

Monitor and manage overdue accounts across B2B fabric and manufacturing clients.

Follow up with clients through calls, emails, visits, and written notices to recover outstanding payments.

Negotiate payment plans and settlement terms with overdue clients.

Maintain daily/weekly recovery trackers and provide regular updates to management.

Work toward achieving monthly recovery targets.

2. *Client Communication & Relationship Management*

Act as the primary contact for payment delays, invoice disputes, and account reconciliation.

Coordinate with the Accounts team to resolve billing discrepancies.

Maintain professional relationships with clients while ensuring timely payment collection.

Conduct client visits when required for payment follow-up and resolution.

3. *Documentation & Compliance*

Prepare and dispatch payment reminders, demand letters, and legal notices as required.

Maintain accurate records of recovery activities, communications, commitments, and settlements.

Ensure collection activities comply with company policies and applicable legal requirements.

Coordinate with the Legal team on accounts requiring further escalation.

4. *Internal Coordination*

Coordinate with Sales, Accounts, and Operations to verify invoices, shipments, deliveries, and outstanding balances.

Escalate high-risk and chronic defaulter accounts to the Finance Manager with detailed case summaries.

Support month-end closing by ensuring recovered amounts are accurately reconciled.

5. *Reporting & Analysis*

Prepare aging reports and weekly recovery performance summaries.

Monitor payment trends and identify potential credit-risk accounts.

Recommend proactive measures to reduce payment defaults.

Support the development and improvement of collection policies and SOPs.

A results-driven collections professional who can confidently follow up on overdue accounts, negotiate with clients, resolve payment issues, and consistently deliver recovery targets while protecting long-term business relationships.