About the role
1. *Outstanding Payment Recovery*
Monitor and manage overdue accounts across B2B fabric and manufacturing clients.
Follow up with clients through calls, emails, visits, and written notices to recover outstanding payments.
Negotiate payment plans and settlement terms with overdue clients.
Maintain daily/weekly recovery trackers and provide regular updates to management.
Work toward achieving monthly recovery targets.
2. *Client Communication & Relationship Management*
Act as the primary contact for payment delays, invoice disputes, and account reconciliation.
Coordinate with the Accounts team to resolve billing discrepancies.
Maintain professional relationships with clients while ensuring timely payment collection.
Conduct client visits when required for payment follow-up and resolution.
3. *Documentation & Compliance*
Prepare and dispatch payment reminders, demand letters, and legal notices as required.
Maintain accurate records of recovery activities, communications, commitments, and settlements.
Ensure collection activities comply with company policies and applicable legal requirements.
Coordinate with the Legal team on accounts requiring further escalation.
4. *Internal Coordination*
Coordinate with Sales, Accounts, and Operations to verify invoices, shipments, deliveries, and outstanding balances.
Escalate high-risk and chronic defaulter accounts to the Finance Manager with detailed case summaries.
Support month-end closing by ensuring recovered amounts are accurately reconciled.
5. *Reporting & Analysis*
Prepare aging reports and weekly recovery performance summaries.
Monitor payment trends and identify potential credit-risk accounts.
Recommend proactive measures to reduce payment defaults.
Support the development and improvement of collection policies and SOPs.
