Assistant Manager - Customer Care

• At least 3 years of experience in customer service/care or handling customer queries/issues.
• Bachelor's degree or equivalent work experience.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Ability to analyze data and use it to drive improvements.
• Commitment to providing exceptional customer support.
• Should be flexible to work the evening shift.S
• Should be willing to work on weekends and public holidays.

1. Oversee and manage the daily operations of the customer care team.

2. Develop and implement customer care and support policies and procedures.

3. Hire, train, and mentor customer care team members.

4. Set performance goals and monitor team performance, providing regular feedback.

5. Handle escalated customer issues and ensure timely resolution.

6. Collaborate with other departments to improve overall customer experience.

7. Analyze customer interactions, and feedback and implement improvements based on findings.

8. Stay informed about industry trends and best practices in customer care & support.

9. Collaborate with other departments to resolve customer issues and streamline processes.

10. Maintaining a positive, empathetic, and professional attitude toward customers at all times.

We are seeking a highly motivated and experienced individual with a customer-centric mindset to lead our Customer Care team. The ideal candidate will have a proven track record in managing customer service operations, resolving complex issues, and

implementing effective strategies to enhance customer satisfaction.

 Attractive compensation package based on merit

 Weekly offs, public holidays, and night/morning allowances

 1.5 days weekly off

 Friendly and Collaborative work environment