Skills :-
- Networking
- Familiarity with Web and Email Servers
- C-Panel Management
- Incident Management
- Documentation Skills
- Troubleshooting Distributed Systems
- Communication Skills
Requirements :-
● Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, or a related field
● 1+ year experience with support procedures for production/mission critical environments to include ticketing, monitoring/metrics, and troubleshooting technical issues.
● Hands-on experience designing and deploying complex solutions on-premise and in the cloud
● Experience with deploying and managing applications in the cloud environment (AWS, Azure, or Google Cloud)
● Excellent knowledge of Linux
● Good knowledge of networking, DNS, domain, web and email server, C-panel
● Ability to troubleshoot distributed systems
● Experience working with cloud technologies
Job Responsibility :-
● Provide consistent, first-line support for end users seeking assistance with IT, fielding customer requests and sorting support tickets for anything from general how-to questions, to configuration requests, replicating issues, reproducing bugs, and testing.
● Identify, prioritize, and track issues to ensure timely resolution, and provide incident status updates to management and end-users.
● Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up.
● Analyze technical issues and problems, diagnose problems, provide support to employees and support other technicians with issues.
● Monitor, troubleshoot and resolve tickets in assigned queues.
● Create accurate ticket documentation for all user interactions.
● Available for escalation of routine support tasks.
Amnil Technology
Amnil Technologies was founded by three young tech entrepreneurs to drive the rapid digitalization of Nepalese market with cutting edge technological solutions. A decade later, we have become the premiere company that specializes in 360 degrees of technological support to both our national and international clients
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