Senior Technical Writer

• Bachelor's Degree in Computer Science/Information Management/Information Technology/Computer Engineering, or any related field.
• Knowledge of cybersecurity, networking, and related domain is an advantage.
• Minimum 4 years of content creation experience.
• Portfolio of writing samples - must include an example demonstrating your skill at communicating technical content to customers.
• Outstanding written communication skills in English. You need to take technical details and information and make them user-friendly without relying on the GUI or technical jargon.
• Experience working with technologies (e.g., software or hardware systems) by investigation, experimentation (e.g., reading or running code), and/or interactions with subject matter experts (SMEs).
• Experience using Madcap Flare and Madcap Central is an advantage.
• Experience with .css and .html is an advantage.  

• Produce high-quality product documentation for various product lines that help customers understand and use our products. Documentation includes but is not limited to User Guides, Release Notes, Troubleshooting documents and potentially How-to videos. 
• Collaborate with subject matter experts (software developers, quality assurance engineers, project managers, product owners, and other SMEs) to gather technical information to write, update and revise documentation.
• Help refine our voice, tone, and writing standards.
• Edit legacy content so it aligns with our user-centric style guide.
• Conduct peer reviews for grammar, style, and format. 
• Support the Documentation Lead for Roadmap planning and training needs for team

We expect you:

• Have excellent English verbal and written communication skills.
• Can present information logically and concisely
• Have strong analytical skills
• Pay attention to detail.
• Have strong interviewing skills.
• Thrive in a fast-paced and dynamic environment with limited supervision.
• Are a team player.
• Can work on multiple projects simultaneously.
• Can work under pressure and deliver quality documentation within tight deadlines.
• Can put yourself in the position of our users or customers so you can understand what they need.
• Ability to make complex technical subjects easy to understand.
• Seize opportunities for improvement at every turn.

• Competitive Compensation & Financial Security: Competitive pay, festive allowance, SSF.
• Health and Wellness: Medical insurance for you and your family, fitness facilities, and well-being programs.
• Work-Life Balance: Generous leave policies, mandatory vacation, and a five-day work week.
• Flexible Work Options: Work-from-home facility and company-provided meals.
• Professional Growth: Learning & Development support, certifications, and career advancement opportunities.
• Inclusive Culture: Diverse, international environment with a focus on equal opportunity.
• Recognition: Reward and recognition programs.