IT Admin

·        Degree/Diploma in Information Technology or justifiable experience / education / trainings  

·        Possession of organization skills, good verbal and written communication skills, and a commitment to end-user service are vital to this role. 

·        Ability to document processes and procedures for a variety of audiences. 

·        Detailed knowledge of desktop and laptop hardware components. 

·        Provide consistent, first-line support for end users seeking assistance with IT via phone, email and chat. 

·        Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and IT Administration.  

·        Developing and implementing IT policy and best practice guides for the organization. 

·        Participate in the design of information and operational support systems. 

·        Prepare for technical training for coworkers and office staff. 

·        Running regular checks on IT Infrastructure, backup system, and data security. 

·        Cooperate with vendors and other IT personnel for problem resolution. 

·        Available for escalation of routine support tasks. 

·        Coordinate with other staff for the purpose of completing incidents and requests efficiently.  

·        Running and sharing regular operation system reports with senior staff. 

Perform all other technical and documentation duties as assigned.