Requirements :-
● High school diploma or equivalent; a degree in a relevant field is a plus.
● Proven experience in customer support, technical support, or a similar role.
● Strong technical aptitude and ability to quickly learn and understand new technologies.
● Excellent problem-solving and troubleshooting skills.
● Good communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.
● Experience with POS devices or other point-of-sale systems is highly desirable.
● Availability to travel to customer locations within and outside the valley, if required.
Job Responsibility :-
● Provide Technical Support:
○ Assist customers with troubleshooting technical issues related to our
product over the phone or via remote support tools.
○ Diagnose and resolve hardware and software problems. Guide
customers through the setup and configuration of products, ensuring
they can effectively use all features and functionalities.
● Deliver Customer Service:
○ Respond promptly and professionally to customer inquiries, concerns, and complaints, both over the phone and in the field.
○ Ensure a high level of customer satisfaction by providing accurate and comprehensive information and resolving issues in a timely manner.
○ Maintain a positive and empathetic attitude while interacting with customers, demonstrating excellent customer service skills.
● Field Support:
○ Travel to customer locations when necessary to provide on-site support, including installation, troubleshooting, and training.
○ Conduct hardware repairs or replacements on-site, following established procedures and guidelines.
○ Collaborate with other teams, such as sales or product development, to address customer issues and provide feedback for product improvement.
● Documentation and Reporting:
○ Maintain detailed records of customer interactions, technical issues, and resolutions in a CRM system.
○ Generate reports on common customer inquiries or recurring technical issues to identify trends and assist in developing solutions.
● Product Knowledge and Training:
○ Stay up to date with the latest features, updates, and technical specifications of our product.
○ Participate in ongoing training sessions to enhance your knowledge and skills related to our products.
○ Provide training sessions or workshops for customers to ensure they have a thorough understanding of our products.
Benefits :-
● Daily In-House Meals
● Flexible Work Environment
● Paid Time Off
● Employee Referral Bonus
● Life Insurance Reimbursement
● Systematic Investment Trust Incentive
● Monthly Meetup and Birthday Celebration
● Weekly Team Building Activities
● Annual Retreat
● Competitive Benefits
City Tech
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