AvailabiltyFull Time
CategoryInformation Technology
Salary NegotiableYes
Job LevelMid Level
Job LocationKathmandu
No. Of Vacancy2
Education LevelBachelor
Experience Required 3
Skills :-
Requirements :-
- Call Center experience is strongly preferred Good in Nepali and English verbal/written communication
- Ability to work in fast-paced and pressured environment while remaining proactive, resourceful and efficient Excellent people handling skills - calm, soft-spoken and persuasive
- Strong organization skills with a problem-solving attitude
- Well-versed in Microsoft office tools Excellent written and verbal communication skills
- Having personal bike/scooter and valid driving license will be preferred Should be flexible to work in any of the shifts
Job Responsibility :-
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels. Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.customer satisfaction and provide professional customer support.
Saathimart Incorporate Pvt Ltd
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