Technical Support Executive

Required Knowledge, Skills, and Abilities

The capacity to work well within a team

Good communication skills with problem elocution on simple language

Service oriented keeping customer first

Sharp Technical Knowledge and soft communication skills 

Education Level: Should be BSc IT, BCA, BIM |Experience Required-1 year minimum 

• To provide after-sales support for software or businesses that specialize in providing customers with support and maintenance
• Create Task based on every customer's query through phone/email/sms with proper problem title
• Follow up the task assigned 
• dentify and escalate priority issues per Client specifications.
• Involve in documentation and active resolution process based on such requests
• Update task as action taken to troubleshoot with common title and clear language
• Timely Escalation of problem to other higher department and supervisors
• Educate other team members about the issues and action taken to solve the same.
• Receive handed over task by other shift and handle with prioritizing solutions
• Actively participate in the training (Tech and non tech) to develop the learning 
• Responsible for maintaining the defined KPI of the department
• Analysis of call logs in order to discover any underlying issues or trends
• Follows up on and takes responsibility for unresolved issues or escalations

1) Working days- Sunday to Friday

2) Office time- 9:30 AM to 5:30 PM

3) Working Culture:- Inside valley In-house, outside valley remotely working

4) Company Benefits:- Good range of salary, allowances, festivals bonus,retention bonus, retreat organizing programs

5) Company Size:- 50- 100 employees