Technical Support & Implementation Engineer

• 1–3 years of experience in technical support or implementation roles.

• Comfortable working with web-based applications.

• Basic understanding of REST APIs and JSON.

• Strong knowledge of Google Sheets and Microsoft Excel.

• Ability to follow documented processes and procedures.

• Experience with workflow or automation platforms.

• Basic scripting knowledge (Apps Script, JavaScript, or similar).

• Experience in SaaS, EdTech, HRTech, or LegalTech environments.

• Bachelor’s degree in IT or a related field preferred.

• BIT, BIM, BCA, or equivalent qualifications are strongly preferred.

• Investigate and resolve application-related technical issues.

• Debug workflows, automations, and system configurations.

• Analyse errors and identify root causes.

• Support setup of contracts, workflows, and document automation.

• Configure solutions using Google Sheets and Microsoft Excel.

• Work with formulas, data mapping, and structured spreadsheets.

• Assist with API-based integrations under guidance.

• Work with the Technical Lead on complex implementations.

• Support the automation team during high delivery periods.

• Participate in internal training sessions.

• Contribute to technical documentation.

• Gradually take ownership of technical components.

We are looking for a detail-oriented, technically curious team player who is comfortable with web applications, troubleshooting, spreadsheets, and basic APIs, and is eager to learn and grow in a SaaS and automation environment.