Technical Support & Implementation Engineer

ZEGAL

AvailabiltyFull Time

CategoryEngineering Job

Salary NegotiableYes

Job LevelMid Level

Job LocationJawalakhel

No. Of Vacancy1

Education LevelBachelor

Experience RequiredExactly 1-3

Skills :-

Strong troubleshooting skills across software, APIs, databases, and system integrations
Experience with application deployment, configuration, and onboarding
Solid understanding of networking concepts
Hands-on experience with Linux/Windows environments
Familiarity with SQL and log analysis
Lead end-to-end customer implementations and integrations
Translate business requirements into technical solutions

Requirements :-

1–3 years of experience in technical support or implementation roles.
Comfortable working with web-based applications.
Basic understanding of REST APIs and JSON.
Strong knowledge of Google Sheets and Microsoft Excel.
Ability to follow documented processes and procedures.
Experience with workflow or automation platforms.
Basic scripting knowledge (Apps Script, JavaScript, or similar).
Experience in SaaS, EdTech, HRTech, or LegalTech environments.
Bachelor’s degree in IT or a related field preferred.
BIT, BIM, BCA, or equivalent qualifications are strongly preferred.

Job Responsibility :-

Investigate and resolve application-related technical issues.
Debug workflows, automations, and system configurations.
Analyse errors and identify root causes.
Support setup of contracts, workflows, and document automation.
Configure solutions using Google Sheets and Microsoft Excel.
Work with formulas, data mapping, and structured spreadsheets.
Assist with API-based integrations under guidance.
Work with the Technical Lead on complex implementations.
Support the automation team during high delivery periods.
Participate in internal training sessions.
Contribute to technical documentation.
Gradually take ownership of technical components.

Who are looking for :-

We are looking for a detail-oriented, technically curious team player who is comfortable with web applications, troubleshooting, spreadsheets, and basic APIs, and is eager to learn and grow in a SaaS and automation environment.