Skills :-
Requirements :-
● Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, or a related field
● 1+ year experience with support procedures for production/mission critical environments to include ticketing, monitoring/metrics, and troubleshooting technical issues.
● Hands-on experience designing and deploying complex solutions on-premise and in the cloud
● Experience with deploying and managing applications in the cloud environment (AWS, Azure, or Google Cloud)
● Excellent knowledge of Linux
● Good knowledge of networking, DNS, domain, web and email server, C-panel
● Ability to troubleshoot distributed systems
● Experience working with cloud technologies
Job Responsibility :-
● Provide consistent, first-line support for end users seeking assistance with IT, fielding customer requests and sorting support tickets for anything from general how-to questions, to configuration requests, replicating issues, reproducing bugs, and testing.
● Identify, prioritize, and track issues to ensure timely resolution, and provide incident status updates to management and end-users.
● Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up.
● Analyze technical issues and problems, diagnose problems, provide support to employees and support other technicians with issues.
● Monitor, troubleshoot and resolve tickets in assigned queues.
● Create accurate ticket documentation for all user interactions.
● Available for escalation of routine support tasks.
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