AvailabiltyFull Time
CategoryCall Center Jobs
Salary Negotiable -
Job LevelMid Level
Job LocationBaluwatar, Kathmandu Nepal
No. Of Vacancy5
Education LevelBachelor
Experience RequiredMore Then 1-2years
Requirements :-
- At least 1-2 years of experience in outbound sales, telemarketing, or a customer service role.
- Strong verbal communication and active listening skills, with the ability to articulate information clearly and confidently.
- Demonstrated success in meeting or exceeding targets, including sales quotas, lead generation, or call volume goals.
- Ability to engage with prospects, negotiate offers, and close sales or appointments.
- Familiarity with CRM software (e.g., Salesforce), phone systems, and other related tools.
- Capability to handle objections and resolve customer issues on the spot.
- Ability to deal with rejection and continue making calls without losing motivation.
- Ability to effectively organize calls, follow-ups, and other duties to maximize productivity.
Job Responsibility :-
- Initiate calls to potential customers to generate leads, qualify prospects, and set up appointments or sales.
- Build rapport with prospects, understand their needs, and offer solutions or product recommendations.
- Meet or exceed daily, weekly, and monthly call and sales targets, including lead conversion rates.
- Update and maintain accurate customer information and interaction history in the CRM system.
- Conduct follow-up calls to prospects to nurture leads, address queries, and push for conversions.
- Track performance metrics such as conversion rates, call volume, and other KPIs.
- Address and resolve concerns or objections raised by prospects in a professional manner.
- Stay motivated and resilient, especially in the face of rejection or difficult calls.
- Work with sales and marketing teams to align strategies and share insights about customer preferences.
- Gather feedback from prospects and customers to improve the call center’s approach and offerings.
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