Operation Manager

 Bachelors or Master's Degree in Operations Management or related field.

 Experience in ecommerce and marketplace management, operations, and leadership.

 Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.

 Ability to build consensus and relationships among managers, partners, employees, merchants and customers.

 Solid understanding of financial management.

 Ability to manage merchant after onboarding, customer reviews, smooth order processing for customers and Godeals Services (Deals, Products and Offers). 

Own two wheelers and preferably a laptop( till probationary period) will be advantages 

 Manage Back office and call center team

 Prepare and store official documents like contract, agreements etc.

 Maintain or improve level of end to end Customer satisfaction.

 Handle the grievance of customers and merchants.

 Facilitate newly on boarded merchants after onboarding on Product and Deals upload, Order Processing from Customer to Merchants.

 Monitor sales report, customer reviews and product/deals database to identify potential product issues and take appropriate corrective action.

 Implementing systems to avoid situations of over-stocking, out-of-stock, delays or partial shipments, expired Offer and deals.

 Develop strong relationships with Merchants and Customers- maintain cordial relations with existing/ new merchants and customers.

 Keep a track and follow up of pending payments and settlements with Merchants.