Learning & Development Assistant (Supervisor Level)

• Bachelor's degree preferred.
• 1–2 years of supervisory experience in supermarket or retail operations.
• Strong communication, leadership, and interpersonal skills.
• Ability to train, motivate, and develop staff.
• Good understanding of retail operations, customer service, and SOP compliance.
• Must possess a valid two-wheeler license and own a two-wheeler.
• Willingness to travel between store locations as required.

• Conduct on-the-job training (OJT) for new and existing employees.
• Support supervisors in staff development and daily operational activities.
• Ensure employees comply with company SOPs, billing procedures, and customer service standards.
• Monitor staff performance and identify training and development needs.
• Train employees on product knowledge, customer handling, and workplace best practices.
• Assist in implementing learning and development programs.
• Maintain training records, attendance reports, and performance documentation.
• Provide coaching and feedback to improve employee productivity and service quality.
• Conduct regular store visits to assess training effectiveness and operational compliance.
• Promote a positive learning culture within the organization.

The Learning & Development Assistant is responsible for enhancing employee performance through effective on-the-job training (OJT), coaching, and staff development initiatives across supermarket operations.