Legal Content Manager

● Good written and spoken English.

● ‘Self-starter’: be able to work with and reach out to clients independently.

● Enthusiastic about technology with demonstrated technical aptitude

● Able to understand and explain simple technology solutions.

● Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation;

● Detail-oriented and organized, can work in a fast-paced environment

● Excellent knowledge of word processing tools and spreadsheets (Google, Office Word,

Excel, etc.)

● Strong organizational skills and an ability to multitask without getting frazzled

Experience :

● 1+ years in customer support or technical support. Freshers may apply.

Languages :

● Excellent English: both written and spoken

● Other languages are a plus, but not a requirement

Education and other :

● Graduates in BIM, BCA, BIT, or equivalent professional apprenticeship

Content Development :

● Automate legal documents using in-house technology and processes

● Identify the requirements on documents provided by clients and process them as per the

requirement

● Test and confirm there are no mistakes in all areas like grammar, questionnaire form etc.

● Assist in the creation and review of technical documentation, user guides, and

knowledge base articles.

● Retrieve data from the database or electronic files as requested

Customer Support :

● Answer all questions related to Zegal and escalate when necessary.

● Educate and empower our customers to become better Zegal users.

● Proactively look for solutions to problems and propose improvements if something could

work better.

● Support pre-sales activities in the form of discovery outreaches, demonstrations,

presentations, and customer questionnaire responses.

● Maintain and update records of prospect client’s status on the CRM platform.

● Drive product change and improvement to make Zegal the leading support platform.