Requirements :-
1. Handle Client complaints and queries via incoming calls. Diagnose, resolve and document issues as needed.
2. Analyze and evaluate support issues and patterns for escalation
3. Initiate required action for response to client service requests and communicate the changes to appropriate personnel/branch/ departments.
4. Client follow up and make scheduled callbacks to client when necessary
5. Perform field visit to resolve the technical issues at the customer end when necessary
6. Perform other tasks assigned by Supervisor as and when required.
Job Responsibility :-
1. Excellent communication and interpersonal skill.
2. Should have pleasing personality with proper phone etiquette.
3. Should compulsorily possess own vehicle with valid license.
4. Willing to work during off hours
5. Willing to Work from Home
6. Willing to work outside valley as per requirement
7. Serenity in challenging situations
Info Developers
InfoDevelopers started its journey in 2059 B.S with an ambition to build a software team which will provide software services using leading edge technologies ensuring quality and reliability. With only a handful of people working in the beginning, today the company has 250 plus highly skilled and trained employees and is constantly growing.
At InfoDevelopers, we gather under one roof to solve the emerging problems in Core Banking Solution. We believe in the motto “Customers are earned n
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