Associate Client Service Manager

• Bachelor's degree in Business, Marketing, Communications, or a related field.

• 1–2 years of experience in client service, account management, or other customer-facing roles.

• Familiarity with creating realistic videos and engaging content, especially for formats like Instagram Reels and short-form videos.

• Exceptional communication and interpersonal skills to build strong client relationships.

• Ability to explain complex digital concepts in a simple, client-friendly manner.

• Strong problem-solving and decision-making capabilities.

• Highly detail-oriented, with strong organizational and time management skills.

• Assist in planning, executing, and optimizing digital marketing campaigns across platforms such as social media, display advertising, and search engine marketing.

• Collaborate with the digital media team to ensure campaigns are aligned with overall marketing strategies and objectives.

• Contribute to the creation of engaging digital content, including visuals, videos, and ad copy.

• Produce high-quality, trend-aligned Reels and short-form videos for platforms like Instagram and TikTok.

• Plan, shoot, and edit video content in line with content calendars, brand campaigns, or current trends.

• Monitor viral trends, audio tracks, and creative formats, and integrate them into content strategy.

• Work closely with the creative team to develop campaign assets that resonate with the target audience.

• Prepare regular reports on campaign performance, offering insights and recommendations for improvement.

• Build and maintain strong client relationships through consistent communication and a deep understanding of their goals.

• Address and resolve client issues and inquiries in a timely and effective manner.

A creative and detail-oriented Client Service professional passionate about content creation and campaign management. Strong communicator, trend-savvy, and able to work well with clients and teams.