Admin Officer

• Bachelor’s degree in Business Administration, Management, or a related field
• 2 yrs experience in an administrative role with strong client handling skills
• Excellent communication skills in both English and Nepali
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Customer service-oriented with good problem-solving skills

• Positive attitude and ability to work independently as well as in a team

• Act as the primary point of contact for clients, handling inquiries and ensuring timely responses
• Manage client communication via phone, email, and in-person meetings
• Coordinate between office management and clients to address service-related issues
• Ensure smooth daily office operations, including scheduling meetings and appointments
• Maintain and update client records, files, and databases with accuracy and confidentiality
• Assist clients with services and inquiries in a professional manner
• Prepare reports, client communications, and required documentation
• Handle client feedback and escalate issues to relevant departments
• Support internal teams to ensure effective client service delivery

• Perform additional administrative and client service duties as assigned

We are looking for a proactive and detail-oriented Admin Officer to manage daily office operations and ensure excellent client service. The role involves handling client communications, coordinating internal processes, and maintaining organized records.