Requirements :-
● Good written and spoken English.
● ‘Self-starter’: be able to work with and reach out to clients independently.
● Enthusiastic about technology with demonstrated technical aptitude
● Able to understand and explain simple technology solutions.
● Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate
and document for further escalation;
● Detail-oriented and organized, can work in a fast-paced environment
● Excellent knowledge of word processing tools and spreadsheets (Google, Office Word,
Excel, etc.)
● Strong organizational skills and an ability to multitask without getting frazzled
Experience:
● 1+ years in customer support or technical support. Freshers may apply.
Languages:
● Excellent English: both written and spoken
● Other languages are a plus, but not a requirement
Education and other:
● Graduates in BIM, BCA, BIT, or equivalent professional apprenticeship
Job Responsibility :-
- Answer all questions related to Zegal and escalate when necessary.
● Educate and empower our customers to become better Zegal users.
● Proactively look for solutions to problems and propose improvements if something could
work better.
● Support pre-sales activities in the form of discovery outreaches, demonstrations,
presentations, and customer questionnaire responses.
● Maintain and update records of prospect client’s status on the CRM platform.
● Drive product change and improvement to make Zegal the leading support platform.
Content Development
● Automate legal documents using in-house technology and processes
● Identify the requirements on documents provided by clients and process them as per the
requirement
● Test and confirm there are no mistakes in all areas like grammar, questionnaire form, etc.
● Assist in the creation and review of technical documentation, user guides, and
knowledge base articles.
● Retrieve data from the database or electronic files as requested
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