Shift In charge

Foodmandu

AvailabiltyFull Time

CategoryPublic Relation/Customer Relation

Salary NegotiableYes

Job LevelMid Level

Job Locationkathmandu , Nepal

No. Of Vacancy1

Education LevelBachelor

Experience RequiredMore Then 2years

Requirements :-

Experience in leading a call center team.
Strong leadership and problem-solving skills.
Ability to handle pressure and multitask.
Excellent communication and conflict resolution skills.

Job Responsibility :-

Manage and support the call center team during shifts.
Assign work schedules and ensure proper staffing.
Monitor live calls and minimize wait times.
Motivate and guide team members to meet targets.
Conduct daily briefings on goals and updates.
Track and analyze team performance.
Handle customer complaints and escalations.
Maintain high service quality and customer satisfaction.
Ensure proper training for new hires and ongoing coaching.
Maintain a disciplined and professional work environment.

Benefits :-

Social Security Fund
Festival Allowance
Friendly and collaborative work environment
Night Allowance

Foodmandu

Foodmandu is the fastest, easiest and most convenient way to enjoy the best food of your favourite restaurants at home, at the office or wherever you want to.

We know that your time is valuable and sometimes every minute in the day counts. That’s why we deliver! So you can spend more time doing the things you love.

https://foodmandu.com/